Help

Help Page + FAQ

How can I pay for my order?

We accept payments from Visa, MasterCard, American Express or regular bank account payments - all through PayPal, a service you do not need to sign up for to use! We currently do not accept cash or check.

How long will my order take to arrive?

US orders should arrive within 5-10 business days and international orders within a 10-15 business days however this varies from country to country based on your respective CUSTOMS dept. All orders are shipped by first class US Mail.

How much is postage?

Click on the "Delivery" link for more info

The above prices represent individual orders, multiple items will result in a reduced rate per item overall, this is calculated on checkout before you pay. Currency is above us in USD.

Do you ship worldwide?

Yes, Paypal will calculate and show you the postage costs on your order before you pay. We want you to order from abroad, so we keep the postage costs low for international orders

Will I get a tracking number for my shipment?

No, first class mail does not offer tracking. You will receive a confirmation email about 2-5 business days after your order is placed. Make sure you also check your SPAM folder just in case our email gets stuck there.

Will you restock sold out items?

Yes we do, watch our website for updates.

Can I return or exchange an item I have ordered?

Yes you can.
Please email us sales@igproducts.us regarding your return or exchange so that we can send you a return and exchange form. Click on the "Returns" link for more info.

You are welcome to get in touch with us via email. Just click on the "Contact" link

Contact us for all further inquiries